Shannon is an absolute force to be reckoned with. She will bowl you over with her genuine energy and enthusiasm for every single thing she does. But don’t let her actually having a personality, her blonde hair or her blue eyes fool you – this woman is laser sharp and does not miss a beat – she was even appointed as an advisor to the Australian Government’s Board of Taxation. Shannon doesn’t just keep on top of the latest innovations and trends, on the Peninsula, she is THE pace-setting game changer. It was her initiative to open the first completely paperless, ergonomic and cloud based office in the area! In her spare time, Shannon lectures at Melbourne University on International Taxation and adores spending time with her two boys – helping out with any and every local school and soccer club fundraiser.

Are you passionate about the ins and outs out of Self-Managed Superannuation fund and taxation legislation?

With Nadia by your side, you don’t need to be. Financial planning isn’t just her day job, it’s her passion and she loves to bring clients up to her level in a straight forward and engaging way! (yes, we just used financial planning and engaging in the same sentence but you’ll just have to trust us)

When Nadia’s not reading up on the latest financial legislation changes and nutting out nifty new wealth maximisation strategies for each and every one of her clients, she’s outdoors hiking or travelling with her four children.

That’s right, two degrees, two languages a CPA, two businesses and four children – Nadia never compromises and never stops breaking boundaries or expectations.

All in all, she’s not a bad person to have at your disposal!

Say goodbye to the days of the grouchy old toad of a receptionist you have to wrangle with just to get some basic details and say hello to Nicole. Polite, bubbly and personable is in Nicole’s DNA and she’ll make any administrational transaction or phone call not only smooth but pleasant. You’re a real person, and we like to keep it so you only deal with real people – no monotone robots and no grumpy toads!

We promise you Nicole will change your view of admin staff forever. With over 15 years in finance and insurance, not only is Nicole friendly, but her experience, professionalism and her working of knowledge of financial jargon will astound you.

Nicole was recognised her brilliance being a finalist in the Australian Accounting Awards - Office Administrator of the Year for 2015, 2016 and 2017. No other person has been a finalist three years in a row!

When Nicole’s not charming the socks off everyone around her, she’s being a devoted to basketball mum to two gorgeous and very talented young girls.

We dare you to call us just to see if Nicole is all that we say she is.

Lana is a guru in all compliance for business and is the resident SUPER accounting expert with an impressive professional background. She is SUPER excited with anything to do with SMSF’s aka SUPER!

With over 10 years expense working in finance departments, a major superannuation fund and public practice she has the practical experience to proactively provide advice to clients. Lana is also a Xero expert and recently obtained her Diploma in Financial Planning to compliment her SMSF role.

Lana’s passion for finance knowledge and expertise lead to her teaching the undergraduate economics subject at University.

Married with two children and a former athlete and horse rider Lana endeavours to find space for sports and fun with her family. Bike ride, tennis, swimming and gardening help her to stay in perfect mental and physical shape.

Since joining SMART Business Solutions back in 2014, Helen has enjoyed every moment and feels very privileged to be part of an awesome team. Helen has over 15 years experience assisting companies with all the financial and business requirements with the last few years becoming a Xero champion.

A long-suffering St. Kilda supporter, Helen also loves playing netball, watching Rugby, music (prefers vinyl over digital because ‘it sounds better’) and escaping to the outdoors, often travelling off-road 4WD and bush camping. She also enjoys spending time with family, friends and volunteering to beloved family football club in Bentleigh.

Helen is happily married to husband Craig and have just welcomed the arrival of their first child. Watch this space though, the waters are about to be tested within their trans-tasman marriage when they embark on their first parenting challenge, aside from nappy changes – does bub barrack for the All Blacks or the Wallabies?

Hayden has graduated from RMIT University with an Accounting Degree, and has worked with the team at SMART for over four years. Growing up on the Peninsula, Hayden has an appreciation of just how critical small business is to the local community, and is honoured to be able to help these business manage their accounting and tax affairs. Priding himself on his ability to solve problems, Hayden loves a challenge, big or small.

Hayden is known as the cloud technology champion with Xero, POS, job management, production and inventory software systems although he recently completed his Diploma in Financial Planning, and is now focusing on the Financial Planning space. Hayden plans on gaining experience in this field in order to grow our clients wealth and meet their retirement goals.

Hayden has been recognised Nationally as a finalist in the 2017 Australian Accounting Awards – Rising star of the Year, and a finalist in the 2015 & 2016 Australian Accounting Awards – Accounting Student of the Year.

Outside of work Hayden is often helping others and also sharing his passion for cars with anyone that will listen.

Marissa has only recently commenced working with the team. She has a Degree in Accounting and is currently studying her CPA. With over 12 years experience Marissa has hit the ground running and has quickly become a Xero Champion. A perfectionist by nature Marissa is super organized and always strives to complete client work on time and with excellence.

Marissa loves watching movies, reading books, travelling from different places and hanging out with friends.

Kydee is our super-efficient number crunching accountant who loves nothing more than to reconcile your accounts. She is a Xero champion and yes she still does the fist punch in the air when it all reconciles! Kydee has her accounting degree and is looking to start her CPA soon.

Kydee has been working with SMART for a year and loves that she is learning something new every day whether accounting related or not. In the office, you’ll never see her without her coffee (with milk and two sugars please) and eating in an all-you-can-eat desserts place is her definition of paradise.