How important is quality in your business? Find out how to measure quality…


Quality Matters – Independent review with outstanding results for SMART Business Solutions

  • “Very very very very High Quality Systems, Processes and Output of client work” (yes 4 very’s!)
  • “SMART Business Solutions is the most technologically advanced accounting firm I have ever reviewed”(reviewer of 30 years)
  • “Your training program, both external courses, but also in-house training for staff is impressive and achieves the three year minimum training in just 12 months!

Chartered Accountants Australia & New Zealand perform independent Quality Reviews of all members to ensure we have the quality control systems in place to ensure compliance with professional standards and legal and regulatory requirements. The review includes selecting client files and reviewing them for compliance.

SMART Business Solutions achieved outstanding results. The reviews concluding comments included:

  • “Very very very very (yes 4 very’s!) High Quality Systems, Processes and Output of client work”
  • “Having my own accounting practice and as a reviewer since the review program started 30 years ago, SMART Business Solutions is the most technologically advanced accounting firm I have ever review”
  • “Your training program, both external courses, but also in-house training for staff is impressive and achieves the three year minimum training in just 12 months!

What does this mean for you, the client?

What results would you want from your surgeon before they operate?

Your financial health is no different.

Let's be honest, not all accounting firms are the same

If you’re looking to change accountants, there may be a number of reasons why you’ve come to this decision. When we’re meeting with new clients, we often here the following statements:

  • “My accountant takes 3 weeks to get back to me”
  • “My accountant is a little ‘old school’ and doesn’t understand cloud accounting“
  • “My accountant takes months to do my accounts”
  • “I only speak to my accountant once a year”

Unfortunately it’s fairly standard to have this sort of experience – an industry that we’re passionate about changing! Whatever the reason, the decision to change accountants is never an easy one. This is because you may have invested years into the relationship with your existing accountant, and the ‘financial intimacy’ that has been shared. The problem is, if you delay your decision based on these reasons, it may just drag out your average results and be worse for you in the end.

What should your accountant be focused on?

Any accountant should be focused on using their skill set to maximise the value you receive from your business. They can do this in a number of ways including:

  • Setting up tax effective and protective structures to reduce your overall tax bill
  • Provide you insight into your numbers so you know where to focus your business efforts
  • Guiding you through the cloud accounting ecosystem and recommending apps that save you time
  • Providing peace of mind and a sounding board so you know you’re in the best position
  • Inviting you into their network of other businesses so you can grow with other like-minded entrepreneurs

8 Questions to ask when you’re looking to change accountants:

  • How does the accountant work with you – face to face, virtual?
  • How does the accountant run their own business – do they practice what they preach? (You wouldn’t go to a dentist with decayed teeth would you?)
  • What technology does the accountant work with?
  • What are their qualifications and professional associations?
  • Does the accountant charge by the hour or by the value that they provide?
  • Do you know the price you will be charged before, or after the result is achieved?
  • What experience has the accountant had – is it in your industry?
  • What is the overall focus of the work the accountant will be doing for you?

What are the steps to change accountants? It is as easy as 1, 2, 3.

1. Find a new accountant

You will need to find an alternative accountant. Be sure you do your research in this step, given the time, dollars and emotional investment in the next relationship. Ask the right questions, and go with your gut.

2. Let your previous accountant know

It is then always best to make contact with your existing accountant, giving them the heads up of the change. This can be uncomfortable ending a relationship, but it is always best coming from the client, rather than the new accountant. A good way to bring up the subject is to let them know that your needs have changed at your stage in business, and you’ve found another accountant who can look after you.

3. Your new accountant will write to your previous accountant

Once you’ve given the green light, your new accountant will send an “ethical clearance letter” to your previous accountant as a professional courtesy. Your previous accountant should promptly respond to the letter, and forward any requested documentation to the new accountant.

Your business needs SMART solutions for YOUR business, not just annual tax compliance!

Interested in changing accountants? or discussing further how you can benefit from our high quality and technical expertise? Please contact Shannon or Nadia at SMART Business Solutions on 0359 11 7000 or

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