ATO Communication Changes

The ATO Communication Changes

The ATO have gone digital with their communication, which means no more snail mail posted to us on your behalf. Instead, the new system enables us to download all ATO mail on behalf of our clients and distribute it in the most efficient manner possible.

The benefits to you:

You receive your mail faster.

Mail sent from the ATO can take days or even weeks to reach you through traditional postage methods.

It’s more secure.

ATO mail often contains sensitive information including your TFN, taxable income, home address and other personal details. Identity theft is on the rise and documents sent by email or traditional post increase the risk of your information falling into the wrong hands.

It’s better for the environment.

With our new system we can receive and deliver your ATO mail to you without using any ink, envelopes, stamps, fuel or even a single sheet of paper. Across our thousands of clients this is a win for the environment.

It’s more reliable.

The ATO now uses six different methods to deliver mail to taxpayers. One of these is delivery through myGov which poses problems for many clients that might not realise the document has been delivered and may miss an important lodgement or payment deadline.

Frequently asked questions:

Can I still receive paper correspondence?

We encourage you to give our digital system a go for the reasons above, but we still understand that some people are not ready or able to use digital systems. Just let us know if you prefer paper.

Why have I received an SMS but no email?

Our system will only send mail digitally if we have a valid email and mobile number for you. Check your junk mail for the email, otherwise contact our office to confirm your details.

Why have I received an email but no SMS?

Our system will only send mail digitally if we have a valid email and mobile number for you. This could mean that the SMS has gone to an old or incorrect mobile number, but the code in the link is of no use without access to the email. Please contact our office to confirm your details.

Can I reply to the email I receive via this system?

The system produces a no-reply email that is unattended. If you have a question please either email us at reception@smartbusinesssolutions.com.au or call our office on

I am receiving paper correspondence. How do I get digital delivery?

If you are receiving ATO mail through traditional postage methods it means we either do not have current valid email and mobile details for you, or you have previously asked us to stay with paper. Please contact us to update your details or preferences.

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