Why we're Unique..... and why we might be just right for you

We work with numbers, but people are our business. We go beyond the financial statement to really understand the nature of your affairs and focus on finding the right solutions for you.

 

We’re not merely accountants.

We’re here to make a real difference to our clients.  Delivering a high-quality, efficient compliance service is just part of that.  Helping our clients to develop, improve and grow their business is the next natural step to providing tax and accounting compliance. Our Business Advisory Services  are practical and tangible services that create long term value for clients.

We focus on helping your business to grow by providing information which is current so that you know what is happening TODAY and how it will affect you tomorrow. We work with you to take corrective action if needed to get your business back on the growth path. Being lateral thinkers SMART Business Solutions gives your business direction and compelling steps of action.


Our Core Values

Our core values represent our highest priorities, beliefs, and are the fundamental driving force for everything we do at SMART Business Solutions

Why does SMART Business Solutions do what we do?

Have you seen the TEDTalk “Start with Why” by Simon Sinek? If not, here is the link, it is a must see for all business owners. Why do you get out of bed in the morning? What inspires you?  We recommend you watch it


At SMART Business Solutions we provide exceptional tax, accounting and business advice (Our What) by providing outstanding customer service using our strong technical and operational expertise (Our How) but why do we do it? What inspires us to jump out of bed each morning?

  • Do you love your business but spend so much time that you sacrifice your family time?
  • Are you constantly worrying about the demands of growing your business, maintaining positive cashflow and managing staff?

This is where we can help. SMART Business Solutions build long term partnerships with our clients to educate, inspire and increase their financial position, so they have the power to make a “choice” as to how they spend their time in the business, with family, and when they want to retire. That's Our Why, to help clients be in a position to make choices.

Do you want to experience life when you have this “choice”? Contact the team at SMART.



People  are our greatest assets

As a firm we ensure the health and wellbeing of our staff in our modern offices which includes

  • Lots of natural light in our offices
  • Electronic height adjustable desks
  • Desk treadmill & desk bikes, and other ergonomic features.
  • Weekly fruit delivery

We also want to develop our people to be the best they can be by providing continual technical training but also non-technical mind-set coaching.

Most recently we arranged an “Global Employee Swap” with a UK firm to enable Hayden from our team to work in the UK for 4 months and we have David from the UK firm working in our office. Our office came up with the ideas as another extension of education and experience - read more 

Providing our team with an optimal working environment benefits our clients. Our firm has been recognised as a finalist in the 2016 and 2017 Workplace of the Year award at the Optus MyBusiness Awards.

The Most Awarded Team on the Peninsula

The team continues to receive awards in recognition of our technical expertise and contribution to the industry. We believe the whole team is greater than the sum. We are an enthusiastic and motivated team who work together providing outstanding client service.

We are proud that as a firm we have won the following awards.....


In addition to our wins the firm and our team members (so proud of our team members!) have also been finalists every year in many categories such as....

  1. 2014 - 2017 Australian Accounting Awards - Finalist in many of the years in the following categories; Boutique Firm of the Year, Accounting Student of the Year, Young Accountant of the Year (under 30), Administrative Assistant of the Year, Marketing Services of the Year, Multi-service Firm of the Year, Professional Development Firm of the Year (the training we offer our team), Thought Leader of the Year
  2. 2017 Women in Finance Awards - Accountant of the Year, SMSF Adviser of the Year
  3. 2016 & 2017 Optus My Business Awards - Accounting Firm of the Year, Workplace of the Year, Business Woman of the Year (Shannon)
  4. 2018 Count Financial - Financial planning - New member Firm of the Year


Leading experience & expertise

The firm directors, Shannon Smit (Chartered Accountant) and Nadia Hughes (Certified Practising Accountant) thrive on technical developments that enable tax planning opportunities. Our team members are always up to date with current trends and are knowledgeable of all latest accounting and tax legislation. The technical expertise of our team has been recognised with the following:

Sharing Expertise - making a difference to Australia's tax laws and educating students

2018 - Shannon Smit appointed to the working group on behalf of the Board of Taxation - Review of Small Business Tax Concessions  
2016 - Current - Shannon Smit appointed to the Australian Governments Board of Taxation Advisory Panel Member - Providing advice to the Government on tax law - The advisory panel is made up of 25 of "Australia's leading tax advisors" as quoted on the Board of Taxation website
2007 - Current - Shannon Smit - Lecturer at Melbourne University’s Law School in the Masters of Tax program
2014 Shannon Smit appointed by CPA Australia to train the ATO tax executives as part of the ATO’s Expert Training Series
                               2014 Shannon Smit appointed to the Australian Governments Board of Taxation’s Working Group as an expert panel member for the
                               Review of Tax Impediments Facing Small Business - this group led to the $20,000 asset write off and the increase in the Small Business to
                              $10million


Featured on Australian Television - Foxtel 'Industry Leaders' Program in 2017   

The week following our win in 2017 at the Australian Accounting Awards we were approached to feature in an episode of the Industry Leaders
                               television series  screened on Foxtel's Aurora channel. It was a great experience for all the team with the program going to air in November 2017.
                               Click here to read the Foxtel Press Release and Watch the program (only 6 minutes!). So grab a coffee and sit back and relax! 

Meet our Exceptional Team

We pride ourselves on exceptional client service. With SMART you don’t just have one accountant working with you; you have the whole SMART team, ensuring you will always have someone available to assist at your convenience. We are proud of our SMART culture that thrives on continued learning to keep at the forefront of current developments in tax law, business development, superannuation, software technology and other professional services through our weekly training sessions. We help our clients achieve their goals faster, easier and with more certainty that they can themselves.

 

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Shannon

Director

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Nadia

Director

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Nicole

Client Service Coordinator

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Paul

Senior Accountant

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David

Senior Accountant

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Lana

Accountant

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Helen

Accountant

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Hayden

Accountant, Cloud Integrator

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Kydee

Accountant

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Marissa

Accountant

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Erin

Cloud Accountant

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Patricia

Cloud Bookkeeper

Why choose SMART Business Solutions?

Our why is to enjoy a lifetime partnership with you, providing you with proactive, value-added services using the latest technology available. We work with you to identify areas in your business that are not realising their full potential and help you to improve them to build a stronger, more profitable future.

Yes, we offer you all the traditional accounting and compliance services, but we are so much more than your average Mornington accounting firm.

Getting the technical stuff right should be a "given" in today's environment – and we are serious at doing it right. We understand there is so much more that can and should be done to help you reach your business and personal goals. Things like management, marketing, customer service, team retention, and working processes.

Our culture is one of a continual aim to be the best that is why we ensure that our team is made up of experts who can provide you with quality value added services which are tailored specifically to suit your individual needs.

We spend hours in external and internal professional development to keep at the cutting edge of what is happening both on a technical tax level but also the latest in technology to help with your business.

We have established customer service standards on which we want you to judge our performance.

These include:

  • Maintaining high standards of integrity, honesty and openness professionalism and confidentiality that you rightly expect from us
  • Delivering friendly, courteous and outstanding service. You will be respected and not taken for granted.
  • Making your visit to our office an enjoyable one, where all are friendly and you feel comfortable.
  • Meeting agreed on deadlines set with you
  • Constantly looking at new ways to add value
  • Being accessible and responsive to your needs
  • Keeping you informed about legislation changes, the latest technology software, new service offerings and any other issues that might be of value to you.

But most importantly…

  • Keeping in contact with you… calling, visiting, emailing, or via facebook, google+, our website blog, newsletter, seminars or our social events
  • We WILL return your phone calls within 24 hours
  • We WILL answer your emails within 24 hours
  • We want to ensure you are travelling well and work towards building a relationship with you. We truly want you to feel part of our community, where we come together to learn, share, care and create mutually beneficial value…

And because of these reasons and so much more we're unique…


 

Want to grow your business & improve cashflow?

You need SMART solutions for YOUR business, not just annual tax compliance! Get the SMART team working with you. Call SMART Business Solutions today on 03 5911 7000